Data Deletion Instructions
1. Introduction
ENWIZA Private Limited (“ENWIZA”, “Beepz”, “we”, “us”, or “our”) lets you request deletion of the data Beepz holds about your business and the WhatsApp and Instagram channels you connect to it.
This page explains what data we store, the deletion options available to you, and how to submit a request. It applies to data accessed through Meta’s WhatsApp Business Platform, Instagram, and Facebook Login integrations, as well as any other data associated with your Beepz account.
2. Data We Store
Depending on how you use Beepz, we may store:
- Business profile information (business name, contact details, team members)
- Connected channel details (WhatsApp Business Account and phone number, Instagram account)
- Customer/contact conversation history and chat messages
- Media shared in conversations (images, videos, documents, audio)
- Automation flows and AI agent configurations
- Campaign, template, and messaging data
3. Your Deletion Options
You can request one of the following:
a) Delete all data for your business
Removes your entire Beepz account and all associated data — every connected channel, conversation, and configuration. Requires your Business ID.
b) Delete data for a single channel only
Removes the data for one connected WhatsApp or Instagram channel (its conversations, media, and channel-specific automation data) while keeping the rest of your business account intact. Requires your Business ID and the Channel ID of the channel you want deleted.
4. How to Find Your Business ID and Channel ID
Finding your Business ID
- Log in to the Beepz app
- At the top of the left sidebar, right-click (or long-press on mobile) the business switcher showing your active business name
- Select "Copy ID" from the menu — your Business ID is copied to your clipboard
Finding your Channel ID
- Log in to the Beepz app
- Go to Settings → Channels
- Find the channel you want to reference and click the ⋮ menu on its row
- Select "Copy ID" to copy the Channel ID, or "View details" to see it displayed on screen
Note: access to Settings → Channels requires an admin role on the business.
5. How to Submit a Deletion Request
Email support@beepz.io from your registered Beepz account email address with the subject line “Data Deletion Request”, and include:
- Your Business ID
- The Channel ID, if you only want a single channel's data deleted
- Whether you want your entire business deleted or only the specified channel
6. Verification
We may contact you at your registered account email to verify your identity and confirm the scope of the request before we proceed, to prevent unauthorized deletion of your business’s data.
7. Processing Timeline
We will act on verified deletion requests within 30 days. Once processed, the deleted data cannot be recovered.
Some information may be retained beyond this period where required for legal, accounting, or fraud-prevention purposes (for example, billing and transaction records), consistent with our Privacy Policy.
8. Effect on Connected Meta Platforms
Deleting a channel or your business from Beepz removes that data from our systems and disconnects the corresponding WhatsApp or Instagram integration. It does not, by itself, delete any data Meta separately holds — you can manage that directly through your Meta/Facebook account settings.
9. Contact Information
ENWIZA Private Limited
Kazhakkuttom, Trivandrum
Kerala, India – 695582
Email: support@beepz.io
Website: Beepz